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Return Policy and Instructions

At Road Entertainment we pride ourselves with our 60 day return policy -- which is double the amount of the industry standard. This means that at any point following two months after a purchase, you can return the product for a full and quick refund. 

This 60-day grace period, double the industry standard of a 30-days return policy, has been implemented at Road Entertainment based upon the indication suggested by some consumer-behavior studies, that it takes up to sixty days for the average person to decisively know if an electronic product actually suits their specific needs and serves the desired results. 

 

How to return an item 

If the need for returning an item arises, either because of a change in mind or in the unlikely event of the product arriving with a defect, you can do so by following a few short and simple steps. 

  • Get your Return Authorization.

You can call us or simply email asking for the Return Authorization. Please call if the return involves a defective product.  

  • Place the item, it's accessories and manuals in the original packaging.

Note, use the original over-box and the manufacturer's packaging. Over-boxes are being used for the purpose of protecting the merchandise during the process of shipping and handling. So please be sure to use them when returning an item.   

  • Attach the shipping label.

In most cases, we will be providing you with a UPS Authorized Return Service (ARS) shipping label with your return authorization number. Remove or mark out the original labels, and secure one completed label to each package. 

  • Drop the package off with UPS or USPS.

Call 1.800.742.5877 or visit www.ups.com for the nearest location. 
Remember to hold on to your tracking number, so you can keep track of your package by calling UPS at 1.800.742.5877 or visiting www.ups.com. 
After receiving your package, we will immediately start the process of exchanging or refunding your order. This should be completed within two business days.  

 

International Customers 

We're doing our utmost to provide you with a smooth and easy return-process. However, customs and import/export rules and regulations which vary in different countries and our return-policy has been modified to account for them.  

While we'll cover the cost of shipping back your replaced/repaired item, you'll be responsible for the initial shipping fee when returning the product to Road Entertainment. Likewise, our Return Policy does not cover extensive charges incurred by import duties, taxes, etc. Please determine with your country's Customs Office for the various charges and amounts prior to completing your purchase. (Note, while such fees are being charged and collected by the shipping company or pickup location, they are NOT shipping charges and are not incurred as part of the product delivery.) 

Please note: US and International law prohibits us from marking items as "gifts".  

Since items can be delayed in customs, we ask you to allow for some extra time for your items to be delivered.